OUR CURRENT OPERATING STATUS
Lilongwe, 24 March 2020
Malawi’s tourism and travel sectors have unfortunately not escaped the devastating impact of COVID-19 on our industry and the global community as a whole. Our operational base relies heavily on tourism to the region as well as local corporate and leisure travel – all of which have all but ceased to exist under the current pandemic.
With immediate effect ULENDO AIRLINK (W4) have suspended all flight services and are not currently accepting new reservations for the 2020 season. Our sales teams are available to assist with enquiries for 2021 and look forward to facilitating flights for our trade partners, agents and passengers for the current year once global travel normalises and any restrictions are lifted by the authorities.
Passengers holding confirmed flights with Ulendo Airlink will be contacted directly and ticketed itineraries refunded in accordance with our terms and conditions, including special dispensations for cancellations caused by the Corona pandemic - CANCELLATION TERMS & CONDITIONS (COVID-19)
The Ulendo Corporate Travel, Tours and Safaris teams continue to operate and are ready to assist with enquires and travel arrangements once we are all out of this crisis. We will reassess the situation as it develops and look forward to resuming flight services as restrictions are lifted and the global community is once again free to safely enjoy the wonders of travel.
Our thoughts and best wishes are with our industry partners, colleagues as well as affected communities and we look forward to meeting the challenge of recovering from this damaging pandemic together.
How to re-book your flights
We believe a little optimism is always a good thing and what better way to get through the current turmoil than to plan your "post-covid" holiday! If your itinerary to our corner of Africa has been thrown out the window, here are a few options available to our passengers:
CHOOSE NEW DATES OF TRAVEL
Select any alternative date of travel within 18 months and we will re-book you subject to seat availability in the same class of travel. Drop us an email with your booking reference and new dates and we'll do the rest! While our services are suspended, you can make as many changes as you need to accommodate your flight itinerary, once services resume, normal conditions relating to changes will be applied. please note that should there be any change in taxes or levies applicable to the new dates selected, you will be required to pay this surcharge.
CANCEL YOUR FLIGHTS ENTIRELY
If you are unable to travel due to restrictions or if we are not yet operating, you can apply for a refund but please note you will need to pay the applicable refund processing fee and any bank charges. Refunds requests will be handled as quickly as possible but please be patient as remitting funds from Malawi can take time.
Ulendo appreciate that each travellers circumstances are different. We would love to accommodate you as best we can int he hope that you will fly with us again so please contact our reservations team should you wish to explore options to facilitate your itinerary.
Can't find your route on the schedule? We offer NON-SCHEDULED seat rates to all destinations which can be applied on any day, at any time!