OUR CURRENT OPERATING STATUS
Lilongwe, 22 June 2021
Malawi has not escaped the devastating impact COVID-19 has had on the global community as a whole. Our operational base relies heavily on tourism to the region as well as local corporate and leisure travel – all of which had all but ceased to exist under the COVID pandemic. Fortunately, Malawi airports are still open to travel on Ethiopian Airlines, Kenya Airways and Malawi Airlines services to and from both Lilongwe and Blantyre for those that meet the Malawi Travel Policy.
ULENDO AIRLINK is currently operating Private Charter Flights from our Lilongwe base. We keep small parties travelling together in a single aircraft and limit interaction with other passengers. Our sales teams are available to help you plan your next flight and answer any questions you may have regarding flying in Malawi as we ease back into commercial flight operations.
Guests are reminded that we may resume Scheduled Flight Services from 01 SEPTEMBER 2021. Capacity and frequency on our scheduled routes has been reduced to ensure we can offer a reliable, sustainable service to our passengers, agents and partner lodges.
Guests in remote locations requiring COVID-19 tests can contact ULENDO AIRLINK to arrange for an approved medical doctor to fly to their nearest location for swab tests and provide results within 24 hours.
The ULENDO CORPORATE TRAVEL, and ULENDO SAFARIS teams continue to operate and are ready to assist with enquires and travel arrangements while our key partner lodges KAYA MAWA, MVUU CAMP & LODGE, THE MAKOKOLA RETREAT, KUTHENGO, MKULUMADZI and several SOUTH LUANGWA LODGES are ready to welcome guests.
We will continue to access developments and adjust our model to ensure the safety of both our passengers and staff at all times. We look forward to resuming full flight services as restrictions are lifted and we are all free to explore the world and safely enjoy the wonders of travel.
Our thoughts and best wishes are with our industry partners, colleagues as well as affected communities and we look forward to meeting the challenge of recovering from this damaging pandemic together. See you on the other side - Stay positive, stay safe and be sensible!
MALAWI TRAVEL POLICY
Updated: 22 June 2021
Malawian airspace remains open for a limited number of commercial flights.
On 23 December 2020, Malawi closed all its land borders to non-residents.
From 26 April 2021, Malawi banned all but essential travel to and from Bangladesh, India, Pakistan and Brazil. Entry to Malawi will not be granted to passengers who have been in these countries within the previous seven days. Those undertaking essential travel will be required to self-quarantine at designated hotel accommodation for 14 days on arrival at their own expense.
On 12 June 2021 Malawi introduced the following restrictions on entry at all borders:
a person who:
(a) is not a citizen of Malawi;
(b) does not hold a resident permit for Malawi;
(c) does not have a permanent home or is not ordinarily resident in Malawi;
(d) is not part of a team of medical personnel that is required to provide medical services in Malawi;
(e) is not a member of the diplomatic or consular staff of a country that is accredited to Malawi or is in transit to another country; or
(f) is not a spouse, child or dependent of a person referred in paragraphs (a) and (e),
shall be refused entry into Malawi, unless they are:
a) a member of an organisation intending to support, supporting or implementing any COVID-19 related intervention;
b) a driver of a vehicle, cabin crew of an aircraft or vessel transporting essential goods.
Testing/screening on arrival
If you’re eligible for entry, you will need to provide proof of a negative COVID-19 test taken within 72 hours of your arrival.
You should arrange to take an international travel COVID-19 PCR test.
You may also be tested for COVID-19 on arrival at your own expense. Passengers may be required to remain at the airport or a testing center until their COVID-19 test results are known, usually within 24 hours.
Current information is available from the Malawi Ministry of Health Facebook page.
Individuals testing positive for coronavirus on arrival may be taken for treatment at a government facility.
All other individuals will be required to self-monitor for COVID-19 signs and symptoms for 14 days after arrival. This allows the traveler to interact with others but they will be required to strictly observe physical distancing and hand hygiene, and must always use a mask in public.
Testing/screening on departure
Anyone departing Malawi needs to provide a valid “Travel Certificate” to immigration showing that a negative COVID-19 test has been taken at any of the five government-designated testing centers within 72 hours of departure.
Testing centers are located at a number of Government approved facilities, including: Mzuzu Central Hospital (Mzuzu), Kamuzu Central Hospital (Lilongwe), Public Health Institute (Lilongwe), Queen Elizabeth Central Hospital (Blantyre) and Zomba Central Hospital (Zomba).
Please seek guidance from your local medical provider on how you can obtain a COVID-19 test. Mandatory COVID-19 testing will also take place on departure if you fail to produce a valid negative test certificate or if the airport staff judge you to display COVID-19 symptoms. This test will be at your own expense and may delay your departure.
Was your Ulendo flight cancelled due to the COVID "shut-down"?
We believe a little optimism is always a good thing and what better way to get through the current turmoil than to plan your "post-covid" holiday! If your itinerary to our corner of Africa has been thrown out the window, here are a few options available to our passengers:
CHOOSE NEW DATES OF TRAVEL
If you have a ticketed flight itinerary and wish to rebook dates of travel, select any alternative date of travel before 15 JANUARY 2023 and we will re-book you, subject to seat availability in the same class of travel at a change of reservation fee of US$25. Drop an email to email@example.com with your booking reference and new dates and we'll do the rest!
CANCEL YOUR FLIGHTS ENTIRELY
If you are unable to rebook your travel, you can apply for a refund but you will need to pay the applicable refund processing fee and any bank charges. It is important to note that your initial ticket payments are converted to Malawi Kwacha at the Rate of Exchange on the date payment is received. We are only able to refund you the Malawi Kwacha received and conversions to foreign currency will be made that the prevailing Bank TT Sell Rate on the date of refund processing and regret that any losses due to devaluation in local currency will be for your account. Ulendo appreciate that each passenger has unique circumstances and want to see you flying with us as soon as possible. Please contact our reservations team to explore all available options before opting to cancel your trip entirely.
Can't find your route on the schedule? We offer NON-SCHEDULED seat rates to all destinations which can be applied on any day, at any time!
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