OUR CURRENT OPERATING STATUS

Lilongwe, 24 March 2020

Malawi has unfortunately not escaped the devastating impact COVID-19 has had on the global community as a whole. Our operational base relies heavily on tourism to the region as well as local corporate and leisure travel – all of which have all but ceased to exist under the current pandemic.

 

ULENDO AIRLINK (W4) have suspended all flight services and are not currently accepting new reservations for the 2020 season. Reservations remain open for 2021 and our sales teams will be pleased to accept new enquiries from our trade partners, agents and passengers for the current year only once global travel normalises and any restrictions are lifted by the authorities.

 

Passengers holding confirmed flights with Ulendo Airlink will be contacted directly and ticketed itineraries refunded in accordance with our terms and conditions, including special dispensations for cancellations caused by the Corona pandemic CANCELLATION TERMS & CONDITIONS (COVID-19)

 

The ULENDO CORPORATE TRAVEL, and ULENDO SAFARIS teams continue to operate and are ready to assist with enquires and travel arrangements. We will reassess the situation as it develops and look forward to resuming flight services as restrictions are lifted and we are all free to explore the world and safely enjoy the wonders of travel. 

 

Our thoughts and best wishes are with our industry partners, colleagues as well as affected communities and we look forward to meeting the challenge of recovering from this damaging pandemic together. See you on the other side -  Stay positive, stay safe and be sensible!

How to re-book your flights

We believe a little optimism is always a good thing and what better way to get through the current turmoil than to plan your "post-covid" holiday! If your itinerary to our corner of Africa has been thrown out the window, here are a few options available to our passengers:

CHOOSE NEW DATES OF TRAVEL

Select any alternative date of travel before 15 JANUARY 2022 and we will re-book you, subject to seat availability in the same class of travel. Drop an email to reservations@flyulendo.com with your booking reference and new dates and we'll do the rest! While our services are suspended, you can make as many changes as you need to accommodate your preferred flight itinerary. Once scheduled services resume, normal conditions relating to changes will be applied. Please note that should there be any change in taxes or levies applicable to the new dates selected, you will be required to pay any surcharge.

CANCEL YOUR FLIGHTS ENTIRELY

If you are unable to travel due to restrictions or our schedules have not yet resumed, you can apply for a refund but you will need to pay the applicable refund processing fee and any bank charges. Refunds requests will be handled as quickly as possible but emphasise that remitting funds from Malawi can take time and you will need to be patient!

Ulendo appreciate that each passenger has unique circumstances the require a flexible approach. We want to see you flying with us as soon as possible and will do what we can to accommodate you so please contact our reservations team should you wish to explore all available options before opting to cancel your trip entirely. 

 

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Can't find your route on the schedule? We offer NON-SCHEDULED seat rates to all destinations which can be applied on any day, at any time!

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